Privacy Policy
Your privacy matters to us. Here's how we protect and handle your personal information when you use hovanerilux's financial automation services.
This policy applies to all services provided by hovanerilux and reflects our commitment to protecting your privacy in accordance with Australian Privacy Principles.
Information We Collect
We collect information that helps us provide better financial automation services to our clients. This includes data you provide directly and information gathered through your use of our platform.
Personal Information
Name, email address, phone number, business details, and financial institution information necessary for setting up your automation systems.
Technical Data
IP addresses, browser type, device information, and usage patterns to improve our service performance and security.
Financial Data
Transaction patterns, account types, and automation preferences - all encrypted and stored securely according to Australian banking standards.
How We Use Your Information
Your data serves specific purposes that directly benefit your experience with our financial automation platform.
- Setting up and maintaining your automated financial systems
- Providing customer support and technical assistance
- Sending important updates about your account or service changes
- Improving our platform based on usage patterns and feedback
- Ensuring security and preventing fraudulent activities
- Complying with Australian financial regulations and reporting requirements
We never sell your personal information. Your data is used exclusively for providing and improving our services, and we only share information when legally required or with your explicit consent.
Your Privacy Rights
Under Australian Privacy Law, you have several rights regarding your personal information. We make it straightforward to exercise these rights.
Access Your Data
Request a copy of all personal information we hold about you within 30 days.
Correct Information
Update or correct any inaccurate personal details in your account at any time.
Delete Your Data
Request deletion of your personal information, subject to legal retention requirements.
Restrict Processing
Limit how we use your information while maintaining essential service functionality.
Data Security & Storage
We employ bank-level security measures to protect your information, including advanced encryption and secure data centers located in Australia.
Security Measures
- 256-bit SSL encryption for all data transmission
- Multi-factor authentication for account access
- Regular security audits and penetration testing
- Restricted access controls for our team members
- Automated backup systems with encrypted storage
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with Australian financial regulations. Financial transaction data may be retained for up to seven years as required by law, while marketing preferences and non-essential data can be deleted upon request.
Third-Party Sharing
We work with trusted partners to deliver our services, but we maintain strict controls over how your information is shared and used.
Service Partners
We may share limited information with authorized financial institutions, payment processors, and technology providers who help deliver our automation services. All partners are bound by confidentiality agreements and must meet our security standards.
Legal Requirements
We may disclose your information when required by Australian law, court orders, or regulatory authorities. This includes compliance with anti-money laundering regulations and tax reporting obligations.
International Transfers: Your data is processed and stored within Australia. If we ever need to transfer information overseas, we'll ensure adequate protection measures are in place and notify you accordingly.
Cookies & Tracking
We use cookies and similar technologies to improve your experience and ensure our platform works effectively.
Essential Cookies
Required for basic functionality, security features, and maintaining your login sessions. These cannot be disabled without affecting service quality.
Analytics Cookies
Help us understand how clients use our platform so we can make improvements. You can opt out of these through your browser settings or our cookie preferences center.
We don't use advertising cookies or sell your browsing data to third parties. Our tracking is limited to improving our financial automation services.
Updates to This Policy
We review and update this privacy policy regularly to reflect changes in our services, technology, and legal requirements. Significant changes will be communicated through email and prominent notices on our platform.
Minor updates, such as clarifications or contact information changes, will be posted here with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Our Privacy Team
Questions about your privacy or this policy? Our dedicated privacy team is here to help.
info@hovanerilux.com
+61391238458
55 Bellenden St
Crace ACT 2911, Australia
We aim to respond to all privacy inquiries within 48 hours during business days.